At Keishas.co.uk, we take pride in the quality and craftsmanship of our clothing. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
If you receive an item that is not wearable (e.g. damaged or defective), you are entitled to return it within 14 days of receiving your order. Please ensure that the item is unused, unwashed, and returned in its original condition with all tags attached.
To initiate a return, please email us at info@keishas.co.uk with your order details and a brief explanation of the issue. Photos of the item may be requested for verification.
Refunds
Once we review your return request:
If your query is valid and the item is confirmed to be faulty or not as described, you will receive a full refund.
In some cases, depending on the nature of the issue, we may offer a partial refund.
Refunds will be issued to your original method of payment and may take up to 5–7 business days to process.
Important Notes
Size issues: We strongly recommend checking our size guide before placing your order. We are not responsible for issues related to sizing. Refunds will not be issued for items that do not fit unless the size received differs from the one ordered.
We do not accept returns or issue refunds for items returned after the 14-day window.
If you have any questions or concerns, feel free to reach out to us at info@keishas.co.uk — we’re here to help!